Frequently Asked Questions

Browse our collections across Ready To Wear, Unstitched, Wedding Formals, and Separates. Select your size and click Add to Bag. Once you are ready, click your bag icon, review your selected pieces, and proceed to checkout where you can provide your shipping address and choose your preferred payment option.

Yes. Custom and stitched orders take 15–20 working days to complete once your order and measurements are confirmed. Please note that customized stitched orders require full prepayment and are not available on Cash on Delivery (COD).

If you need to make changes or cancel your order, please contact our team as soon as possible via WhatsApp or email with your order number. Orders that have already been dispatched cannot be modified or cancelled.

Once your order is dispatched, a tracking ID will be provided to you. You can check the current transit status at any time via our Track Order page, or by contacting our support team with your order ID.

Standard delivery across Pakistan takes 3–4 working days from dispatch, depending on article availability and destination. Customized or stitched orders take 15–20 working days.

We offer Free Delivery nationwide on orders over Rs. 10,000. Orders of Rs. 20,000 or more unlock Free Delivery plus 10% off your order. For orders below Rs. 10,000, a standard delivery fee applies.

All Ghonché parcels are packaged, quality-checked, and dispatched directly from Lahore, Pakistan.

Cash on Delivery is available for all standard ready-to-wear orders across Pakistan. However, customized and stitched orders require full prepayment and are not available on COD.

We offer returns, exchanges, and refunds within a 7-day window from the date your order is delivered. To qualify, items must be unused, unwashed, unaltered, and in their original packaging with tags intact.

Refunds are offered under our customer policy — our store is not exchange-only. You can choose to exchange for another item/size or receive a refund, provided the returned piece meets policy requirements.

To request an exchange or refund, contact our support team via email or WhatsApp within 7 days of delivery. Please include your order number and the reason for return.

Custom or stitched orders tailored specifically to your measurements cannot be returned or refunded unless there is a defect or error in stitching on our part.

A compact size chart is provided on each product page, and you can also consult our dedicated Size Guide page. We recommend comparing your bust, waist, and hip measurements against our chart to ensure the most comfortable fit.

Our standard ready-to-wear pieces typically range from XS to XL. Please check individual product pages for specific silhouette measurements and size availability.

If your standard ready-to-wear garment does not fit as expected, you can request an exchange or refund within our 7-day return window, provided the item is unused, unwashed, and unaltered.

Yes! You are welcome to message our styling team on WhatsApp (Mon–Sat, 10am–7pm PKT) for personal advice on silhouette, fabric, and sizing before making your purchase.

We accept Cash on Delivery (COD) across Pakistan, along with credit and debit cards (Visa, Mastercard, UnionPay) and direct bank transfer.

No. Custom and stitched orders require full prepayment (via card or direct bank transfer) and cannot be dispatched on Cash on Delivery.

When selecting bank transfer at checkout, our bank account details will be shown. After completing the transfer, share your proof of payment with our team via WhatsApp or email along with your order ID.

Yes. All card payments are processed securely through certified payment gateways. Ghonché does not store or have access to your private credit or debit card details.